Cancellation and Refund Policy

Last updated: September 24, 2026

Thank you for choosing Mr Cab. This Cancellation and Refund Policy describes our policies regarding the cancellation of rides and the processing of refunds.

1. Cancellation Policy

For Riders

• Free Cancellation: You can cancel a ride without any charges within 5 minutes of the driver accepting the booking.
• Cancellation Fee: A cancellation fee may apply if you cancel the ride after 5 minutes of booking confirmation, or if the driver has already reached your pickup location.
• Driver Cancellation: If a driver cancels the ride, you will not be charged any cancellation fee, and we will try to connect you with another driver immediately.

For Scheduled Rides

• You may cancel a scheduled ride up to 1 hour before the pickup time without any penalty.
• Cancellations made within 1 hour of the scheduled time may incur a cancellation fee.

2. Refund Policy

We strive to ensure a smooth payment experience. Refunds are processed under the following circumstances:

• Overcharging or System Error: If you were incorrectly charged due to a system glitch or GPS error, you are eligible for a refund of the excess amount.
• Ride Not Completed: If you paid in advance and the ride was not completed due to issues from our end (e.g., car breakdown, driver cancellation), you will receive a full refund.
• Deduction of Cancellation Fees: If a cancellation fee applies to an advance payment, the fee will be deducted, and the remaining balance will be refunded.

Refund Processing Time

Once a refund request is approved, the amount will be credited back to your original payment method within 5 to 7 business days, depending on your bank's processing time.

3. How to Request a Refund

If you believe you are entitled to a refund or wish to report an issue with a ride, please contact our support team within 24 hours of the ride.

• By email: mrcab2804@gmail.com
• By phone: 08031337007

Please include your ride details, booking ID, and the reason for the refund request in your communication.

4. Changes to this Policy

We may update our Cancellation and Refund Policy from time to time. We notify users by posting the new policy on this page.