These terms and conditions (“User Terms”) apply to your visit to and your use of the website and Services at www.mrcab.in (the “Website”) whether through a computer or a mobile phone, the Service and the Application (as defined below), as well as to all information, recommendations and or services provided to you on or through the Website, the Service and the Application. Please read these user terms carefully before downloading the application and/or using the service and website.
By using the Service, you enter into a contract with Mr.Cab (the “Contract”). In order to be able to use the Service, you first need to read and accept the terms and conditions on the website. If you reside in a jurisdiction that restricts the use of the Service because of age, or restricts the ability to enter into contracts such as this one due to age, you must abide by such age limits and you must not use the Service. The service allows you to send a request through Mr.Cab to a TPSP in Mr.Cab network. The TPSP has sole and complete discretion to accept or reject each request for service. If the TPSP accepts a request, Mr.Cab notifies you and provides information regarding the TPSP - including driver name, vehicle license number - and the ability to contact the TPSP by telephone. Mr.Cab shall procure reasonable efforts to bring you into contact with a TPSP in order to obtain transportation service, subject to the availability of TPSP in or around your location at the moment of your request for transportation services. For the avoidance of doubt: Mr.Cab on its own does not provide transportation services, and Mr.Cab is not a transportation carrier. It is up to the TPSP to offer transportation services, which may be requested through the use of the Service. Mr.Cab only acts as intermediary between you and the TPSP. The provision of the transportation services by the TPSP to you is therefore subject to the agreement (to be) entered into between you and the TPSP. Mr.Cab shall in no event be made a party to such agreement. Our Services are available in regions set out in mrcab.in. You warrant that the information you provide to Mr.Cab is accurate and complete for the information requested by the respective channel of booking. Mr.Cab is entitled at all times to verify the information that you have provided and to refuse the Service or use of the Application without providing reasons. You may only access the Service using authorised means. Mr.Cab will not be responsible for any loss, damage or disruption of service due to error in data provided at the time of booking.
You may place a booking through our website www.mrcab.in. It is mandatory to register with a valid mobile number and e-mail at the time of first booking. By signing up, you also agree to the User Terms governing the site. Mr.Cab will store the information provided for contacting you for all service related matters. You shall promptly inform Mr.Cab on any change in the information provided, in order to serve you better.
Mr.Cab shall endeavour to answer your calls and cater to your requirements; Nevertheless Mr.Cab does not assure a response at all times due to the dependency on the call handling capacity which is variable in nature. The call may be recorded by Mr.Cab for quality and training purposes. By booking via phone, you also agree to the terms and conditions governing the service (go to www.mrcab.in for detailed T&C). Mr.Cab will store the information provided for contacting you for all service related matters. You may promptly inform Mr.Cab on any change in the information provided, in order to serve you better.
You may download Mr.Cab application on your device for availing the Service. By downloading the Application, you also agree to the User Terms. Mr.Cab will store the information provided for contacting you for all service related matters. You may promptly inform Mr.Cab on any change in the information provided, in order to serve you better. It is your responsibility to check to ensure you download the correct Application for your device. Mr.Cab is not liable if you do not have a compatible mobile device or if you download the wrong version of the Application for your mobile device. Mr.Cab reserves the right to terminate the Service and the use of the Application should you be using the Service or Application with an incompatible or unauthorized device.
Mr.Cab shall, upon receiving the booking request from you in the manner set out above, proceed
to confirm or decline the booking based on the availability of vehicles at the pickup time,
which shall be informed to you vide an sms and email. In the event the booking is confirmed,
you shall check the booking details including but not limited to pick up time and pick up
place, and if there is incorrect detail, the same needs to be informed to us immediately by
email. You shall bear the consequences and damages for any delay that may be caused to you due
to your failure to check the confirmation sms/email or failure to inform Mr.Cab of the
incorrect details immediately.
By using the application or the Service, you further agree that:
You will only use the Service or download the Application for your sole, personal use and will not resell it to a third party.
You will not authorize others to use your account.
You will not assign or otherwise transfer your account to any other person or legal entity.
You will not use an account that is subject to any rights of a person other than you without appropriate authorization.
You will not use the Service or Application for unlawful purposes, including but not limited to sending or storing any unlawful material or for fraudulent purposes.
You will not use the Service or Application to cause nuisance, annoyance or inconvenience.
You will not impair the proper operation of the network.
You will not try to harm the Service or Application in any way whatsoever.
You will not copy, or distribute the Application or other Mr.Cab Content without written permission from Mr.Cab.
You will keep secure and confidential your account password or any identification Mr.Cab provides you which allows access to the Service through any booking channel.
You will provide Mr.Cab with whatever proof of identity Mr.Cab may reasonably request.
You will only use an authorised network to avail of the service.
You will not authorize others to use your account. You will not assign or otherwise transfer your account to any other person or legal entity. You will not use an account that is subject to any rights of a person other than you without appropriate authorization. You will not use the Service or Application for unlawful purposes, including but not limited to sending or storing any unlawful material or for fraudulent purposes. You will not use the Service or Application to cause nuisance, annoyance or inconvenience. You will not impair the proper operation of the network. You will not try to harm the Service or Application in any way whatsoever. You will not copy, or distribute the Application or other Mr.Cab Content without written permission from Mr.Cab. You will keep secure and confidential your account password or any identification Mr.Cab provides you which allows access to the Service through any booking channel. You will provide Mr.Cab with whatever proof of identity Mr.Cab may reasonably request. You will only use an authorised network to avail of the service. You are aware that when requesting transportation services by SMS if available in your jurisdiction), standard messaging charges will apply. You will not use the Service or Application with an incompatible or unauthorised device. You will comply with all applicable law from your home nation, the country, state and/or city in which you are present while using the Application or Service. Driver may turn off CAR AC while climbing up Hills for safe & smooth ride. For any requests for trip changes, do not deal with driver or vendor directly. Please inform company officials. The pickup location may change due to cab union issues. Online Distance/Charges are approximate. Actual distances between cities is calculated based on taxi meter, so please ask driver to share the starting and closing meter reading for your journey. Mr.Cab reserves the right to immediately terminate the Service and the use of the Application should you not comply with any of the above rules.
If you cancelled the booking 24 hours prior to the time of journey, 50% of full advance paid by you at time of booking will be refunded. If cancelled less than 2 hours of journey time, 20% to 30% amount charges will be applicable in the case of paid full amount by you at booking time OR if paid advance amount is not refunded. Refund will be initiated immediately and within 7 working days, it will reflect into your account.
You may, upon availing or attempting to avail the Services, receive messages in your mobile phone from Mr.cab regarding the following: Confirmation of Booking. Mr.Cab Declining Your Booking. Providing Driver Details. Total Fees To Be Paid. However, the above list is not exhaustive in nature and you may receive additional and different messages from Mr.Cab. You hereby understand, agree and give consent to the receipt of such messages from Mr.Cab.
Smoking and drinking are absolutely prohibited in the Vehicles. You shall be liable to pay to additional fees if the driver of the Vehicle complains to us about the same. You shall also not misbehave with the driver of the Vehicle. You shall also be liable to pay the fees as set out during booking/reservation. In the event you fail to pay fees after the completion of the trip, we may at our discretion, take such steps as may be available to us under law. You shall also be blacklisted as a result of non-payment of fees or misbehaving as the case may be and you shall not be eligible to avail of our Services in future.
Mr.cab may give notice by means of a general notice on the Service or Application, or by electronic mail to your email address on record in Aadya cabs's account information, or by written communication sent by regular mail to your address on record in Mr.cab's account information. Privacy And Cookie Notice Mr.cab collects and processes the personal data of the visitors of the Website and users of the Application according to the Privacy and Cookie Notice. These User Terms are subject to the laws of India. Any dispute, claim or controversy arising out of or relating to these User Terms or the breach, termination, enforcement, interpretation or validity thereof or the use of the Website, the Service or the Application (collectively, “Disputes”) will be settled exclusively by the competent court in Surat, Gujarat, India, unless you notify Me.cab within one month after Mr.cab invoking its right pursuant to this provision to commence court proceedings in India, that you demand settlement of the dispute, claim or controversy at hand before the relevant court competent by law.